FAQ

The new FUNQ' Energy Shots are your daily dose of natural energy with fruits, plant extracts, vitamins and minerals that are always ready to hand and that anyone can use to prepare their own drinks.

The concentrate contains only fructose and does not contain any sweeteners. No dosage is necessary with the Energy Shots. Just pop them and you'll always have the right amount of FUNQ'.

Simply squeeze the FUNQ' concentrate into a glass (approx. 400 ml) or other container and mix with water. You can use tap water or carbonated water. However, there is no right or wrong here. Be your own FUNQ'ologist and mix as you please! The intensity changes depending on how much water you add.

Yes, all FUNQ' Energy Shots contain 100mg of natural caffeine from guarana and green tea extracts.

No. The energy shots do not need to be cooled.

The following conditions apply:

Delivery is made within Germany and to the following countries: Austria, Netherlands, France, Spain (mainland + Balearic Islands), Italy, Portugal, Poland, Sweden, Denmark, Finland, Ireland, England.

Shipping costs (including VAT - except for UK)

We calculate the shipping costs according to the order value (gross value of goods).

Domestic deliveries (Germany):

• For goods worth up to €29.99, the packaging and shipping costs are €5.90.
• From a value of goods of 30,00 € the delivery is free of charge.

Deliveries abroad: Austria

• For goods worth up to €29.99, the packaging and shipping costs are €7.90.
• From a value of goods of 30,00 € the delivery is free of charge.

Deliveries abroad: Netherlands & France

• For goods worth up to €59.99, the packaging and shipping costs are €9.90.
• From a value of goods of 60,00 € the delivery is free of charge.

Deliveries abroad: Italy, Poland, Sweden, Denmark, Finland, Ireland, Italy, Spain (mainland), Portugal

• For goods worth up to €59.99, the packaging and shipping costs are €14.90.
• From a value of goods of 60,00 € the delivery is free of charge.

Deliveries abroad: Spain (Balearic Islands)

• For goods worth up to €78.99, the packaging and shipping costs are €19.90.
• Delivery is free of charge for orders over €79.00.

Deliveries abroad: United Kingdom

• For goods up to £59.99, the packaging and shipping costs are £14.90.
• Delivery is free of charge for orders over £60.00.

Important: Customs duties and import taxes (UK) are not included in the price and will be invoiced separately to the customer by the shipping service provider when the parcel is delivered.

Please send us an e-mail to [email protected] and let us know about the change. As long as the order has not yet been processed and dispatched, we will of course try to implement your changes.

Within Germany, you can also have your parcel sent to a DHL Packstation. Please enter the number of the Packstation under Company and your personal postal number under Street in the delivery address.

Don't worry, we'll take care of it. Of course, we always do our best to ensure that all parcels arrive as quickly as possible. But sometimes things go wrong. So if your parcel is delayed, just send us an email to [email protected] and we'll find a solution.

Yes, we - and over 50,000 customers - are 100% convinced of our product.

If you are not satisfied with your FUNQ', you have the option of a one-off refund of the purchase price (excluding shipping costs) up to 30 days after purchase.

How does the refund work?

Please contact our customer service at [email protected] and provide the following information:

• Full name
• Your order number (example: #1234)
• The reason for claiming the guarantee

We will process your request as quickly as possible.